RETURNS & REFUNDS

For questions or assistance with a return, please contact info@alejandrobarzaga.com.

Return eligibility

You may request a return of eligible, non-personalized items within 14 days of receiving your order.

Items must be unworn, unused, unwashed, and unaltered, with their original tags attached and original packaging included. Please provide your order number or proof of purchase.

These conditions do not limit your rights regarding defective or incorrectly supplied items, or any mandatory consumer rights.

How to request a return

Email info@alejandrobarzaga.com with your order number and the item you wish to return. We will provide return instructions.

Please contact us before sending your package so we can identify and process your return correctly. For eligible returns under our voluntary policy, please dispatch your package within 14 days of receiving our return instructions.

Return address:

BÁRZAGA — Returns
25 SE Second Ave, Suite 310
Miami, FL 33131
United States

We recommend using a tracked shipping service and keeping your proof of shipment.

Return shipping costs

For returns due to a change of mind, the customer is responsible for return shipping costs. Original delivery charges are non-refundable unless required by applicable law.

If we send an incorrect item, or your item arrives damaged or defective, BÁRZAGA will cover the necessary return shipping costs and any shipping required to resolve the issue. Please contact us so we can arrange the return.

Made-to-measure and personalized pieces

Pieces created to your individual measurements or personalized specifications are not eligible for change-of-mind returns or exchanges.

An item is not excluded from returns solely because it is produced after an order is placed; the exclusion applies to pieces made to your individual specifications or clearly personalized.

If your piece is defective, incorrect, or does not match the agreed specifications, contact us so we can assess and resolve the issue. Your statutory rights remain unaffected.

Damaged, defective, or incorrect items

Please inspect your order upon arrival and contact info@alejandrobarzaga.com promptly if there is a problem. Include your order number, a description of the issue, and photographs where possible.

We will assess the issue and arrange an appropriate repair, replacement, or refund in accordance with your applicable rights.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 10 business days, unless applicable law requires an earlier refund. Your bank or payment provider may require additional time to post the credit.

Exchanges

To request an exchange, contact us before returning your item. Exchanges are subject to availability and the return eligibility conditions above. If an exchange is unavailable, an eligible return can be processed for a refund.

European Union customers

Where EU withdrawal rights apply, you may cancel an eligible online purchase without giving a reason within 14 days of delivery. Notify us of your decision within that period and send the goods back within 14 days of notifying us.

We will reimburse the purchase price and eligible standard outbound delivery costs within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence of their return, whichever occurs first.

You are responsible for return shipping costs for change-of-mind returns. You may be responsible for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning.

The statutory exception for goods made to your individual specifications or clearly personalized applies. Your rights regarding faulty or incorrectly supplied goods remain unaffected.

Contact

info@alejandrobarzaga.com

Nothing in this policy limits mandatory consumer rights under applicable law.